Do you do acupuncture only exams?
Due to the nature of our clinic and our exams, we do not offer “acupuncture only” exams for our new clients. We require our patients to have an initial exam where we can determine the patient history, current concerns and the appropriate treatment plan. We then can schedule subsequent exams as per Doctor recommendation and client preference. We will never perform any treatments without clear and collaborative communication with our clients.
How long have your doctors been there? Do any of your doctors have specialties?
Dr. Jennifer Marshall moved to Canada from the US to join our practice in 2008. She graduated from Iowa State University College of Veterinary Medicine in 2004 and holds a certification in Veterinary Hospice and Palliative Care in addition to her acupuncture and herbal training.
Dr. Gina McLachlan has been with the clinic since 2009 and has been practicing veterinary medicine for over 12 years. Dr. McLachlan loves using osteopathy in her exams, and she specializes in mobility cases.
Dr. Charlene Miller graduated from the Western College of Veterinary Medicine in 1997. She joined the Edmonton Holistic Vet in 2018. She is trained in Veterinary Acupuncture, Tui-Na, Food Therapy, and Herbology.
Dr. Jodie Santarossa joined the clinic in the fall of 2021. She graduated from 2002 Western College of Veterinary Medicine in 2002. Jodie first became exposed to the practice of Traditional Chinese Medicine when she completed the Veterinary Acupuncture course, offer through the International Veterinary Acupuncture Society in 2005.
Dr. Matéa David - Steel is from northern Ontario and graduated from the University of Guelph’s Ontario Veterinary College in 2021 and joined our clinic in 2022. She is completing her training in veterinary acupuncture through the International Veterinary Acupuncture Society.
Where do I park?
There is free one-hour parking outside our clinic on 102 Street. We have 2 parking stalls available in the alley behind the veterinary clinic.
What side of Whyte Ave. are you on?
We are on the north side of Whyte Avenue and on the east side of 102nd St., facing west. The clinic is just east of Gateway Blvd., on 102nd St. and across the street from the Used Car lot.
What does insurance cover at your clinic?
In general, most plans cover at least a portion of our products and services. Examples include exams, drugs and natural medicines with a DIN number, acupuncture and chiropractic treatments, and laboratory testing.
Your precise coverage depends on your specific provider and plan. For more details, contact your provider. Once you’ve paid for your visit, we provide you with a receipt you can submit to your insurance company for the appropriate refund.
Do you provide routine veterinary care?
Yes, we provide routine veterinary care which can include preventative care, conventional medications, vaccines, antibody titers and general wellness checks.
Why does the clinic have a social worker?
The relationship between humans and their animal companions is changing. People often regard their animal companions as members of the family and an integral part of their support network. Veterinary Social Work is an area of social work practice that attends to the human needs that arise as animal/ pet caregivers.
How a Social Worker can help:
- Offer emotional support during your visit to the clinic; including during treatments or euthanasia
- Provide referral to community supports if needed (after treatment or death of animal)
- Help you and your family work through your loss or diagnosis, including communicating with children
- Support and referral for family members who are caring for seriously ill pets
- Support and referral for issues such as abuse (animals/people), substance misuse, mental wellness concerns.
- Support humans to memorialize their animal companion.
From where do you source your herbs?
Our Chinese herbal formulas are purchased from the Natural Path Herb Company and AltVetMed, where we purchase Kan Essential formulas in Canada. Our individual herbs are from Sun Ten, which are purchased from Bema Botanicals, located in British Columbia.
Do you see any pets other than cats and dogs?
Currently, we only see cats and dogs.