Clinic Information

Do you do acupuncture only exams?

Due to the nature of our clinic and our exams, we do not offer “acupuncture only” exams for our new clients. We require our patients to have an initial exam where we can determine the patient history, current concerns and the appropriate treatment plan. We then can schedule subsequent exams as per Doctor recommendation and client preference. We will never perform any treatments without clear and collaborative communication with our clients.

What is the address for the new clinic?

The new address is 9793 54 Ave. We are moving to location just east of 99 Street. 

It’s a beautiful new space for us to continue to provide excellent care to our patients and clients. A huge added bonus is that there is parking! We look forward to seeing you in our new space. Our anticipated opening date is October 24. 

How long have your doctors been there? Do any of your doctors have specialties?

Dr. Jennifer Marshall moved to Canada from the US to join our practice in 2008. She graduated from Iowa State University College of Veterinary Medicine in 2004 and holds a certification in Veterinary Hospice and Palliative Care in addition to her acupuncture and herbal training.

Dr. Gina McLachlan has been with the clinic since 2009 and has been practicing veterinary medicine for over 12 years. Dr. McLachlan loves using osteopathy in her exams, and she specializes in mobility cases.

Dr. Charlene Miller graduated from the Western College of Veterinary Medicine in 1997. She joined the Edmonton Holistic Vet in 2018. She is trained in Veterinary Acupuncture, Tui-Na, Food Therapy, and Herbology.

 Dr. Jodie Santarossa joined the clinic in the fall of 2021. She graduated from 2002 Western College of Veterinary Medicine in 2002. Jodie first became exposed to the practice of Traditional Chinese Medicine when she completed the Veterinary Acupuncture course, offer through the International Veterinary Acupuncture Society in 2005. 

Dr. Matéa David - Steel is from northern Ontario and graduated from the University of Guelph’s Ontario Veterinary College in 2021 and joined our clinic in 2022. She is completing her training in veterinary acupuncture through the International Veterinary Acupuncture Society.

What does insurance cover at your clinic?

In general, most plans cover at least a portion of our products and services. Examples include exams, drugs and natural medicines with a DIN number, acupuncture and chiropractic treatments, and laboratory testing.

Your precise coverage depends on your specific provider and plan. For more details, contact your provider. Once you’ve paid for your visit, we provide you with a receipt you can submit to your insurance company for the appropriate refund.

We are also able to complete direct billing and pre-authorization with certain plans.

Do you provide routine veterinary care?

Yes, we provide routine veterinary care which can include preventative care, conventional medications, vaccines, antibody titers and general wellness checks.

Why does the clinic have a social worker?

The relationship between humans and their animal companions is changing. People often regard their animal companions as members of the family and an integral part of their support network. Veterinary Social Work is an area of social work practice that attends to the human needs that arise as animal/ pet caregivers.

How a Social Worker can help:

  • Offer emotional support during your visit to the clinic; including during treatments or euthanasia
  • Provide referral to community supports if needed (after treatment or death of animal)
  • Help you and your family work through your loss or diagnosis, including communicating with children
  • Support and referral for family members who are caring for seriously ill pets
  • Support and referral for issues such as abuse (animals/people), substance misuse, mental wellness concerns. 
  • Support humans to memorialize their animal companion.

I am travelling with my pet. What do I need to know?

The best people to ask about what you need when travelling with a pet is to contact the Canadian Food Inspection Agency (CFIA). They have the rules and information about travelling with pets to and from Canada. https://inspection.canada.ca

Please note that we are not affiliated with the CFIA and do not know all of the rules for travelling with your pet. Please direct travel questions to CFIA for the most up to date and accurate information. 

There are also several pet travel agencies that help you organize your pets travel. 

When I should I start the process if I want to travel with my pet?

It can take 3-6 months to get all of the vaccines, tests, and paperwork completed in order to travel with your pet. 

Please feel free to contact the CFIA for questions about what is required for travelling with your pet. https://inspection.canada.ca

Holistic Care

From where do you source your herbs?

Our Chinese herbal formulas are purchased from the Natural Path Herb Company and AltVetMed, where we purchase Kan Essential formulas in Canada. Our individual herbs are from Sun Ten, which are purchased from Bema Botanicals, located in British Columbia.

Do you see any pets other than cats and dogs?

Currently, we only see cats and dogs.

Compassionate Care

My pet has been recently diagnosed with an incurable disease. I heard about the Compassionate Care service you offer at the Edmonton Holistic Veterinary Clinic. Can you tell me more about it?

The Compassionate Care service is intended to provide pet families with an extra level of inclusive care. We will create a personalized comfort-focused care plan for your pet according to your needs and beliefs. Please email [email protected] for more information.

How is this different from what my regular vet is already doing?

This service was created to provide comfort care for your pet and pet families after being diagnosed with a chronic or incurable disease. We understand your relationship with your regular vet is unique and built on many years of trust. We are here to be the extra support for you, your pet, and your vet. We use both conventional and holistic approaches such as acupuncture, herbal therapy, nursing care, and mobility/rehab services to assist your pet.

Is this service focused on end-of-life care?

Compassionate Care by EHVC goes beyond end-of-life care, we are here to support pet families from the time of diagnosis until the end-of-life. We help to provide the comfort your pet needs and to help pet families go through this challenging process by honoring the human-animal bond. We will assist your pet using both conventional and holistic approaches by providing advanced pain control, herbal therapy, acupuncture, nutritional guidance and home care suggestions. When the time comes, we are able to provide euthanasia or supported natural death (when appropriate) services and guidance.

I am interested in the Compassionate Care service offered by EHVC, but I also want my regular vet to be involved. What should I do?

We work collaboratively with your regular veterinarian and anyone involved in the care of your pet. We are here to work together with you and your vet to help keep your pet comfortable. We have additional training in holistic medicine, which can complement the treatment your pet is already receiving from your vet.

Do you have additional training to offer this service?

Both Dr. Jennifer Marshall and Dr. Cyntia Kashivakura are certified in Animal Hospice and Palliative Care. They share a commitment towards comprehensive comfort support both for pets and their human loved ones. We also have a Veterinary Social Worker, Joey Leslie, in-house who can provide you with resources and one-on-one emotional/social support.

This service sounds exactly like what my family is looking for. What is the next step?

Please call us to book an appointment and come for a first consultation or send us an email to [email protected] for more information.

Do I have to be a client to see the Veterinary Social Worker?

While our Veterinary Social Worker is available for clients, she is also available for the community at large regarding pets loss and grief. 

She is available for individual, family, and group support. Pet loss support groups are being offered free of charge the last Monday of the month from 6-7:30pm & the last Thursday of the month from 12-1:30pm. 

Ready when you are

Contact us to book an appointment or consult.